To help us get the most out of our relationship together I have created this set of terms and conditions. When things don’t go to plan, I will always try to be flexible, but they have been set in place so we both know what is expected. Please read them carefully as by booking a service with I/We/Us (Gooddoggie), You (the client) are agreeing to be bound by them. Exceptions for digital products, talks, and classes are at the bottom.
Classes. Classes and workshops are sold in blocks of one or more items, but form a single product. As such they cannot be divided into parts. Payment is due at the time of booking. Your place is not confirmed until payment has been received in full and may be offered to someone else, without notice, if payment is not received on time.
Unless stated otherwise, places are sold “per dog” not per person.
Change of mind. Once your place has been confirmed you have 48 hours to change your mind and claim a refund. Your refund amount will include a deduction in the amount of any fees incurred by us (such as card processing fees). After 48 hours, your place may be transferred, or offered to someone else. If it is resold you will receive a full refund (minus fees).
Digital Products, webinars, talks, and online trainings. Sales are final and cannot be cancelled. Product is sold for your private use only and cannot be shared or distributed. Online classes, talks and webinars may also be recorded. Feel free to turn your camera off if you don;t wish to be seen on camera.
Guarantees. Results of behaviour work and training plans cannot be guaranteed with any animal. However, clients that see the training plan through as prescribed, work hard, and make use of ongoing support get excellent results.
I hold multiple qualifications gained over the past 20 years and the advice I offer will be based on 20 years of personal and professional experience. I promise that it will not be harsh, and it will be appropriate for your dogs individual needs.
Safety First. We will make all reasonable endeavours to ensure the advice we offer is safe and appropriate. However, you remain responsible for your dog(s) and their behaviour at all times. You are advised to ensure you have adequate pet and household insurance cover for liability in the unlikely event of damage or injury caused by your dog to property or to a third party. Please stay safe and never attempt any training technique if it could put any person or animal at risk. If you are unsure about the use of any technique, or how to implement our advice safely, please seek clarification from a professional before continuing.
Complaints. In the event of dissatisfaction complaints should be made in writing to us within 14 days of the problem occurring. Complaints will be responded to within 2 business days (except during holiday times), and outcomes will be considered on a case by case basis. If you are dissatisfied with our response, you can refer your complaint to Trading Standards for mediation.